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FAQ
1.Received your order request
After processed your order
request, we will email you to confirm this order. And then, we want advance
payment ( %50 of total , we dont want all of the amount because the items in
our web site are not in our stock, we produce them for customers orders, sometimes we cannot prepare all of the items
so if customer paid all amount first it is not good for them and us) the items in your order.
2.Processing and Shipping time
The duration depends on the shipping method and the destination country
and volume of your order.Generally order proccesing time is 10-15 working days and shipping takes about 2-5 days…
If Proccesing time is more then
15 days we will inform you before we begin to
prepare your order…
SHIPPING FAQS
1. How do I change the shipping method?
Once you have placed an order, the shipping method should not be
altered. However, you can still contact our Customer Service Department at
support. Please do this as soon as possible during the order processing stage. It may be
possible for us to update the shipping method if you cover any difference
incurred in the shipping cost.
2. How do I change my shipping address?
In the event that you wish to change the shipping address after placing
an order, please contact our Customer Service Department at support.
info@fashioncholic.com as early as possible during the order processing stage to indicate your
request. If the package has not been dispatched yet, we will be able to ship to
the new address. However, if the package has already been shipped, then the
shipping information will not be able to be changed while the package is in
transit.
3. When will I receive my items after I place an order?
The duration depends on the shipping method and the destination country
and volume of your order.Generally order proccesing time is 10-15 working days and shipping takes about 2-4 days…
4. Do you ship to my country and what are the shipping rates?
We ship worldwide. The exact shipping rate varies based on the item
weight and the destination country. We will always suggest the most appropriate
shipping weight for our customers to help to save money. Our goal is always
fast and secure delivery of items to our customers.
5. Does the product price include the shipping price?
The product price does not include the shipping price . The online ordering system will
generate a shipping quote for your order.
6. How do I know if my items have been shipped or not?
When your items have been
dispatched, we will send a notification email
to your registered email address
and we will give your tracking number and carrier company which we used..
7. How do I track my order?
Once we provide you with the tracking number, you will be able to check
the item delivery status online by accessing the website of the relevant
delivery company.
8. Why is my tracking number invalid?
The tracking information normally appears after 1 business day
following dispatch. If a tracking number is not searchable after this
period of time, there are several possible causes.
If you cannot see your shipment status after 1-2 days please contact our
dedicated Customer Service Department at support. info@fashioncholic.com and
provide them with your carrier company name and tracking number. We will contact
the shipping company on your behalf, and you will be updated once there is any
further information.
9. If Customs duties are incurred, who is responsible for them?
Customs is a governmental agency responsible for regulating the
shipments entering a specific country or region. All shipments being sent to or
from region must clear Customs first. It is always the buyer's responsibility
to clear customs and pay the relevant Customs duties. Fashioncholic.com does
not add taxes, customs fees (excise and duty), or any other hidden charges.
10. If my items are detained by Customs, who is responsible for
clearance of the items?
If the items are detained by Customs, the buyer is responsible for
clearance of the items.
11. What if my parcel is seized by Customs?
If your items cannot be cleared from the customs, please contact us
first. We will conduct further investigations with the shipping company on your
behalf.
RETURN&CANCELATION
Because duties of import to Turkey are high we do not recommend the
return. On the other hand if you are certain that you are dissatisfied with the
items quality or You received wrong items, you may return the item without
damaging it and at your own expenses including all the customs and taxes etc
afer you infrom us by e-mail info@fashioncholic.com . We dont accept the items if you do not inform us
first. After the receiving of the items, refund will be made or We resend your
items, it depends on what do you want.
You can cancel your request any
time before you make advance payment and we begin to prepare your order.We dont
have any stock and we produce items for customers order so It give us
difficulty if an order is canceled after production is begin, but for a special
reason you want to cancel some or full of your order please inform us by e-mail
info@fashioncholic.com and we will try to find a solution.